enthalvia Care

24 months of cover, included.

Every ENTH-200 and ENTH-250 comes with 24 months of cover from enthalvia on the whole appliance, parts and labour. You can extend it up to six years with enthalvia Care.

Included with every unit

Two years included. No registration form.

  • Whole appliance, parts and labour for 24 months.
  • No registration. Cover starts without a form to fill in.
  • No annual service condition. Cover does not depend on a service record.
  • Provided by enthalvia, the UK importer.
  • Where it applies: units installed in England, Scotland and Wales.

Ask for the full cover terms with your quotation and before you buy. Cover is separate from routine maintenance: follow TCL’s instructions and your installer’s handover advice.

Extend your cover

Up to six years, on the same basis.

enthalvia Care extends the included cover. It is available through our partner merchants and installers, who set their own price. Ask about it when you arrange your installation.

Month after installation Month 18

Covered. Included cover: whole appliance, parts and labour.

Choose the cover
  • Whole appliance, parts and labour
  • No registration
  • No annual service condition

Drag along the line, or pick a level of cover. Terms, transfer conditions and parts availability apply. Priority allocation is not a guaranteed repair time. Routine maintenance is still needed. enthalvia Care is sold through partner merchants and installers, who set their own price. Ask for the full cover terms with your quotation and before you buy.

CARE 3

3 years total

12 extra months beyond the included cover.

  • Whole appliance, parts and labour.
  • Cover runs to month 36 after installation.
  • A shorter extension for customers who want one extra year.

Price: quoted by your merchant or installer.

Choose Care 3 →
CARE 5

5 years total

36 extra months beyond the included cover.

  • Whole appliance, parts and labour.
  • Cover runs to month 60 after installation.
  • Transferable for the remaining term, with priority parts allocation, subject to the agreed terms and stock availability.

Price: quoted by your merchant or installer.

Choose Care 5 →
CARE 6

6 years total

48 extra months beyond the included cover.

  • Whole appliance, parts and labour.
  • Cover runs to month 72 after installation.
  • The longest Care option, with the same stated additional benefits as Care 5.

Price: quoted by your merchant or installer.

Choose Care 6 →

The years shown are the total term from installation, including the first two years. They are not extra years added afterwards. Ask for written confirmation of the price, exclusions, claim limits, transfer conditions and parts arrangements before choosing an extension.

Good to know

Who stands behind the cover.

Cover on the ENTH-200 and ENTH-250 is provided by enthalvia, the UK importer, not by the manufacturer. Our UK stock point is in Bristol.

If anything goes wrong, or you have a question about your cover, email us at info@enthalvia.com.

Questions and answers

Service and parts

What to send us if something goes wrong.

Email info@enthalvia.com, and include these details so we can look into it.

Report a fault
  1. The modelENTH-200 or ENTH-250.
  2. The rating plateThe TCL model code and the serial number.
  3. The installationThe date it was installed, and who fitted it.
  4. What is happeningA short description, and a photo if you can.

Parts support is arranged through enthalvia, with Bristol as our planned UK stock point. Care 5 and Care 6 provide priority parts allocation under the agreed cover terms; this is not a guaranteed repair time.

Next step

Tell us about your home, and we will take it from there.

Send us a short enquiry. We will answer your questions, check the unit suits your home and, where a partner installer covers your area, put you in touch.

Send a homeowner enquiry I am a merchant or installer